Comments for E-Cigarette Reviews | The Smoking Section http://smokingsection.com Honest Reviews of the Best E-Cigs Wed, 09 May 2012 23:53:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Green Smoke by joy http://smokingsection.com/green-smoke/#comment-56 joy Wed, 09 May 2012 23:53:50 +0000 http://smokingsection.com/?p=23#comment-56 Green Smoke is the best e-cig available!! Green Smoke is the best e-cig available!!

]]> Comment on V2 Cigs by Carrie http://smokingsection.com/v2-cigs/#comment-42 Carrie Sun, 06 May 2012 03:47:22 +0000 http://smokingsection.com/?p=121#comment-42 I love the products at v2cigs but their customer service and logistics department are terrible!! I have placed over 7 orders in the last 4 months and 5 of the 7 had either items missing, the wrong items shipped or shipping took more than two weeks when I paid for priority shipping! I have had one or two great customer service reps and 4 HORRIBLE ones! I wish they would become a bit more customer service orientated and remember who their customers are and then start focusing on accuracy in their shipments. One recent example, I ordered two automatic batteries back in February and when I got the shipment my batteries were missing!! I called right away and was told that they were sorry but they would ship them out. 30 days later I called back and inquired where my batteries were and stated I wanted to make an additional purchase so I would appreciate if they would include my batteries in that shipment or at least ship them, they again apologized and assured me they would ship them out... fast forward another 3 weeks and I called and asked where my batteries were and the customer service rep apologized and admitted they were never shipped but he would get them out to me. I finally get my batteries two months after I had bought and paid for them along with a return merchandise envelope. I called and asked why I received the envelope and was told that I needed to return my 'defective' batteries in that envelope or I would be charged for them... WHAT?! Yup, I had to pay for my batteries TWICE and the customer service agent told me that they weren't a welfare service and their products weren't free!!! Ugh! I love their products but am soooo frustrated with their customer service and product fulfillment! I love the products at v2cigs but their customer service and logistics department are terrible!! I have placed over 7 orders in the last 4 months and 5 of the 7 had either items missing, the wrong items shipped or shipping took more than two weeks when I paid for priority shipping! I have had one or two great customer service reps and 4 HORRIBLE ones! I wish they would become a bit more customer service orientated and remember who their customers are and then start focusing on accuracy in their shipments. One recent example, I ordered two automatic batteries back in February and when I got the shipment my batteries were missing!! I called right away and was told that they were sorry but they would ship them out. 30 days later I called back and inquired where my batteries were and stated I wanted to make an additional purchase so I would appreciate if they would include my batteries in that shipment or at least ship them, they again apologized and assured me they would ship them out… fast forward another 3 weeks and I called and asked where my batteries were and the customer service rep apologized and admitted they were never shipped but he would get them out to me. I finally get my batteries two months after I had bought and paid for them along with a return merchandise envelope. I called and asked why I received the envelope and was told that I needed to return my ‘defective’ batteries in that envelope or I would be charged for them… WHAT?! Yup, I had to pay for my batteries TWICE and the customer service agent told me that they weren’t a welfare service and their products weren’t free!!! Ugh! I love their products but am soooo frustrated with their customer service and product fulfillment!

]]> Comment on Premium Electronic by Anthony http://smokingsection.com/premium-electronic-cigarette/#comment-28 Anthony Thu, 26 Apr 2012 17:49:24 +0000 http://smokingsection.com/?p=144#comment-28 So here's my unbiased review of premium e-cigs: Ordered a starter kit w/2 batteries and numerous cartomizers on 3-8-12. Took a little longer than expected to receive but nothing noteworthy. After using my e-cig for about 3 weeks they became defective. One of the e-cigs was smoking itself while it was in my shirt pocket causing smoke to pour out of my shirt. I removed the shirt and the e-cig fell on the floor. The indicator light on the front of the e-cig was fully lit as if it was being puffed on. I touched the e-cig and noticed that it was quite hot but not on fire. I disconnected the cartomizer and let everything cool off. In the meantime I called Premium and explained the issue to them. They def didn't seem surprised and I estimate they've had this issue raised before. They said that the e-cigs and/or charger shorted itself out and said they would send me two replacement units and charger BUT I would only be allowed two exchanges within a year. She further explained that malfunctions are very rare and reassured me I would likely never have another problem. Fair enough I guess. A few days later I received my replacements. I charged the first unit and it seemed to work fine. When the battery became low on that one I switched to the other e-cig and noticed that it didn't work normally. I put it back on the charger, saw three flashes, and then the indicator light turned green. Tried it again and had same issue. Called Premium today and they will replace the defective unit but advised me it would be my last free replacement. I explained that they sent sent me a defective unit and it shouldn't count against the Two alloted exchanges but she refused to acknowledge that fact and said that it was their policy. How could someone send another unused defective unit and then tell me that it would count against me? I don't think its very fair. Wanted to speak to a manager but was told she is the manager. Bottom line is 3/4 out of the units have been defective and I'm getiing a second exchange in 1.5 months. My opinion is that Premium's durability is awful. A 75% failure rate is unacceptable in my book ESPECIALLY when Premium is one of the most expensive brands out there. If you were planning on buying Premium I would look elsewhere, I know I will in the future. So here’s my unbiased review of premium e-cigs: Ordered a starter kit w/2 batteries and numerous cartomizers on 3-8-12. Took a little longer than expected to receive but nothing noteworthy.
After using my e-cig for about 3 weeks they became defective. One of the e-cigs was smoking itself while it was in my shirt pocket causing smoke to pour out of my shirt. I removed the shirt and the e-cig fell on the floor. The indicator light on the front of the e-cig was fully lit as if it was being puffed on. I touched the e-cig and noticed that it was quite hot but not on fire. I disconnected the cartomizer and let everything cool off. In the meantime I called Premium and explained the issue to them. They def didn’t seem surprised and I estimate they’ve had this issue raised before. They said that the e-cigs and/or charger shorted itself out and said they would send me two replacement units and charger BUT I would only be allowed two exchanges within a year. She further explained that malfunctions are very rare and reassured me I would likely never have another problem. Fair enough I guess.
A few days later I received my replacements. I charged the first unit and it seemed to work fine. When the battery became low on that one I switched to the other e-cig and noticed that it didn’t work normally. I put it back on the charger, saw three flashes, and then the indicator light turned green. Tried it again and had same issue. Called Premium today and they will replace the defective unit but advised me it would be my last free replacement. I explained that they sent sent me a defective unit and it shouldn’t count against the Two alloted exchanges but she refused to acknowledge that fact and said that it was their policy. How could someone send another unused defective unit and then tell me that it would count against me? I don’t think its very fair. Wanted to speak to a manager but was told she is the manager.
Bottom line is 3/4 out of the units have been defective and I’m getiing a second exchange in 1.5 months.
My opinion is that Premium’s durability is awful. A 75% failure rate is unacceptable in my book ESPECIALLY when Premium is one of the most expensive brands out there. If you were planning on buying Premium I would look elsewhere, I know I will in the future.

]]> Comment on V2 Cigs by Rachelle http://smokingsection.com/v2-cigs/#comment-15 Rachelle Mon, 16 Apr 2012 03:43:58 +0000 http://smokingsection.com/?p=121#comment-15 Three out of the four orders I've made have been screwed up. They have not let me know things were not going to be shipped until the package arrived, they sent different products than what I've ordered, and have stated products out of stock would be shipped when they are available, but I've had to call a month later to 'remind' them of my order (they billed me right away, of course-ha!). This company is going to run itself into the ground if they keep making these stupid mistakes. Three out of the four orders I’ve made have been screwed up. They have not let me know things were not going to be shipped until the package arrived, they sent different products than what I’ve ordered, and have stated products out of stock would be shipped when they are available, but I’ve had to call a month later to ‘remind’ them of my order (they billed me right away, of course-ha!).

This company is going to run itself into the ground if they keep making these stupid mistakes.

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